Shopping Information

You may checkout or review what is in your shopping cart at any time by clicking "View Cart".
Each time you add an item to your shopping cart you will have several options:
1. Enter Quantity
2. Continue Shopping
3. Empty your shopping cart
4. Recalculate (will recalculate your total if you change quantity)
5. Check shipping rates

Once at the checkout page, you have the option to:
1. Submit your order online for immediate secure processing
2. Print and fax your order 847-426-6621 (fax)
3. Print and mail your order
4. Phone your order using our toll free order line (800-506-0561).

Upon receipt of your order, Memorial Gift Store will confirm your order by e-mail within 2 business days. We make every effort to ship your order promptly. In the event of a back order or shipping delay, you will be notified immediately.

Payment Method

We have made nearly every option available to you.

• Use your MasterCard, American Express, Discover, Visa, Debit Card, or check when ordering online, by phone or by fax. Phone: 800-506-0651 - FAX: 847-426-6621
• We also accept check by phone.
• We accept your personal check, company check, or money order when ordering by mail.

Memorial Gift Store
18N306 Sawyer Road
Dundee, IL 60118

All Prices are in U.S. Dollars

Sales Tax

Illinois orders will include 8% Illinois sales tax. This will be added to the total of your order.

Return Policy

The Memorial Gift Store stands behind the quality of every product we sell. We are not happy unless you are completely satisfied. Please keep in mind that certain variations are to be expected with all products. We cannot guarantee that manufacturers will produce exactly the same color tones in all lots, and the manufacturing process occasionally results in some minor differences. When you receive your order, if it is not 100% free from defects in the materials and workmanship, you may return it in new condition in the original packaging for a prompt credit, exchange, or full refund. Before returning any items you must receive prior authorization, so please contact us for approval. Allowable returns for any other reason are subject to a 20% restocking fee. Understandably, personalized items cannot be accepted for return. All returns or exchanges must be made within 30 days of receipt. Shipping charges are refundable if we made an error in the original order.

Most orders ship within 3-5 business days. Replacements will be sent via UPS ground. We are not responsible for air charges necessary to get replacements to you faster. If you are in a rush, we have several different levels of service to get your order when you need it. Please verify your shipping address carefully before submitting your order. If you make a mistake, or provide insufficient delivery information, UPS will charge an additional delivery fee, which will be passed on to you. Also - please provide a street address in addition to a PO Box number, even if you normally use a PO Box. Most items cannot be shipped to a PO Box. Orders outside the contiguous 48 states and those shipping to APO/FPO addresses often require additional shipping charges, as the post office has additional zoning charges. The actual costs are based on weight and delivery addresses. Contact us for accurate costs if you are outside the contiguous 48 states or shipping to an APO/FPO address. If an order has already been placed, we will contact you by e-mail if the shipping costs will exceed the amount calculated automatically by the shopping cart. If you have any additional questions about shipping procedures or costs, please contact us by e-mail (info@memorialgiftstore.com) or phone (800-506-0651).

Shipping Information

• We ship your order via reputable carriers, including FedEx, UPS and the USPS. Express delivery is available for an additional fee.
• Shipping and Handling (S&H) will be added to the total of your order. S&H is calculated based on the weight of your order.
• We will ship to any addresses in the continental United States, including APO's and FPO's. We can also ship to Alaska, Hawaii, Puerto Rico, Virgin Islands, and Canada, for an additional fee.
• UPS and FedEx cannot deliver to Post Office boxes. Please provide us with a physical street address for these carriers. You may specify a PO Box if you normally receive mail at a PO Box, however we must have a physical street address in addition to your PO Box information, in case we elect UPS or FedEx delivery. The determination of carrier is our option, and is based on competitive rate bidding between our shipping partners. We are not responsible for delays in delivery that are caused by not having a physical street address.